Refund Policy

Last updated: April 1, 2026

1. Overview

This Refund Policy explains when and how refunds are available for purchases made on ReverseScope.com (the "Site"). It forms part of, and should be read together with, our Terms & Conditions. By purchasing a trial, subscription, credit package, or one-time report, you agree to the terms below.

2. Trial and Activation Fee Refunds

The $3.99 trial fee is non-refundable. It pays for the trial period and the lookup credits it includes, whether or not you use them. If you cancel within the trial period, no further charges will occur.

Under the Platinum Membership Plan there is no trial period. The $1.00 account activation fee is non-refundable. The first month of membership is a regular subscription charge and is subject to Section 4 below.

3. Pricing Summary

  • 3-Day Trial: $3.99, includes 2 lookup credits. Converts automatically to the monthly subscription unless canceled before the trial period ends.
  • Monthly Subscription: $29.99/month following the 3-Day Trial, billed automatically on a recurring monthly basis until canceled.
  • Platinum Membership: $36.00 first payment (a one-time $1.00 account activation fee plus $35.00 for the first month), then $36.00 every 30 days until canceled. No trial period.
  • Additional Credits: $20 for 20 credits.
  • One-Time Purchases: Deep Person Report ($15), Full VIN History Report ($25), and Unlimited PDF Downloads ($10).

Only one membership plan is offered at any given point of sale, and the plan available to you depends on where you sign up. The plan and price shown on your billing page are the ones that apply to you. Pricing is always displayed on the billing page prior to purchase. Charges will appear as "reversescope.com" on your bank statement.

Under special promotions or retention offers, some members may be billed at a reduced recurring rate — for example, $19.99 or $9.99/month — instead of the standard rate for your plan ($29.99/month or $35.00 every 30 days). Your applicable rate is always shown on your billing page and in your purchase confirmation.

4. Subscription Refunds

Regular subscriptions are non-refundable, except in specific cases such as:

  • Service unavailability exceeding 24 hours; or
  • Billing errors (for example, a duplicate charge or a charge after a confirmed cancellation).

Refund requests must be submitted within 30 days of the charge. Canceling your subscription stops future billing but does not entitle you to a refund of charges already incurred; you retain access to the Services until the end of your current billing period.

5. VIN Lookups and One-Time Reports

VIN lookups (the Full VIN History Report) are strictly non-refundable once generated. No exceptions will be made for incomplete or missing data within a VIN report. Other one-time purchases (the Deep Person Report and Unlimited PDF Downloads) are likewise non-refundable once the report or download has been generated, except in the case of a verified billing error.

6. Additional Credits

Additional lookup credit packages roll over into the next billing cycle until fully used. Unused credits are not redeemable for cash and are not refundable, except where required by applicable law or in the case of a verified billing error.

7. How to Request a Refund

To request a refund, contact our Customer Support team with the email address associated with your account and, if available, your order or transaction reference:

A support representative will review your request within 1–2 business days and confirm the outcome by email. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

8. Cancellation

You may cancel your subscription at any time through our Help Center cancellation hub. Cancellations can be scheduled to take effect starting from the next billing cycle, and no further charges will be applied. Cancellation is separate from a refund request — canceling prevents future charges, while refunds (where eligible) address charges that have already occurred.

When you begin the cancellation process, you may be presented with the option to keep your membership at a discounted promotional rate. Accepting such an offer keeps your subscription active and changes your recurring monthly charge to the offered rate, which then continues until you cancel.

9. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve the issue quickly. Initiating a chargeback without contacting us may delay resolution and may result in suspension of your account while the dispute is investigated.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date and apply to purchases made after the effective date.